FREQUENTLY ASKED QUESTIONS
Please read the FAQ below before sending a message.
Yes, but only for products from the “MADE TO ORDER” section. In addition to silver, we make gold, black, and antique gold hardware. If you want to change the hardware, just add a note in the order comments.
Shipping time for orders is specified in each product description.
Products visible in the “READY” tab are shipped within 2 business days.
For digital product delivery (in the “PATTERNS” tab), customers receive access to the file immediately after payment.
Only US Shipping:
Products from the “MADE TO ORDER” section are shipped within a maximum of 10 business days (approx. 2 weeks). In this case, each product is handmade to order. It consists of even several thousand stitches. Production time takes from several to even a dozen hours 🙂
All products are handmade – thank you for your patience!
Yes! We can adjust the strap and handle length to your individual needs, but only for bags and backpacks from the “MADE TO ORDER” section. Just add your ideal length in the order comments, and we’ll make it that way 🙂
Shipping options in US:
Free shipping in the USA! Orders are shipped via USPS or UPS within 2–4 business days.
Shipping options in Poland:
InPost Parcel Lockers – 13.90 PLN
Polish Post Courier48 – 14.90 PLN
Courier delivery – 16.00 PLN
PayPal payment method – Allows you to pay securely with your credit or debit card as well.
If you would like to pay for your order using a different method (e.g. check, bank transfer, etc.), please contact us and we’ll help you arrange it.
Polish Payment Methods:
Przelewy24 – supports most popular banks in Poland
PayPo – deferred payment free for up to 30 days. If you want to choose this option, first select Przelewy24.
Bank transfer – transfer details below:
KNATE Natalia Kowalska
ul.Jaśminowa 3/15 09-400 Płock
bank account number:
81 1140 2004 0000 3202 8311 4744
Of course, to order a product in custom dimensions, please contact me through the form visible on the right side or via email at: knate@knate.pl
